Return Policy
For customers within the 48 Continental United States.We guarantee our products will arrive in perfect, working condition (unless otherwise noted). If part of an order arrives with missing, disfunctional, or broken pieces (deficient orders), it is the buyer's own responsibility to notify us within seven days of delivery. In the case of a deficient order, we will provide the means to fix, replace, or provide functional parts at no cost to the buyer. We cannot offer full refunds for deficient orders until the aforementioned steps are taken to replace the order.
If your equipment breaks after use, be sure to contact us immediately. All of the products we sell include a valid, factory warranty (unless otherwise noted). We will assist you in setting up a return with the center and getting a fixed product as quickly and seamlessly as possible.
You can return unused products for up to a 30% restocking fee and the cost of shipping both ways. All unused products must be returned within 30 days of delivery and be in perfect working condition. Delivery is marked by the date of arrival at the buyer's shipping address. This delivery date will be provided by the shipping company assuming that the shipping company provides accurate information. All unused items must be returned in their complete, original shipping containers and packages and include all spare parts/accessories. Orders can be canceled after they are placed as long as they haven't been fully processed (or shipped out) yet. Once your order is processed, you will be charged the restocking fee if you want to cancel it. Note: We recommend asking your product related questions via email in order to keep the questions and answers on record for valid returns. Refunds will not be issued until we have the reutrned product(s) in our possession. The following items are not returnable: software, special order items, used or B-stock products, close-out items,Clothing. Also, microphones, in-ear monitors, and any other item that touches your mouth, nose, or inner-ear cannot be returned once opened due to sanitation health laws.
In addition, returns must follow the instructions and abide by the policies below:
1. Never return items without getting an RA number and ship-to address.
2. All returns must be sent back with an authorized RA number, clearly written on the outside of the shipping box (NOT the product or manufacturer packaging).
3. Boxes must be packaged sufficiently and meet specifications and policies established by the shipping provider.
4. All boxes must be numbered and contain the total number of boxes being returned (for example: Box 1 of 4). This should be clearly written next to the RA number on the outside of the shipping package and NOT on the product packaging.
5. Credit will be issued within 6 business days of the date SpinBack receives the order. It will be issued in the same manner that the order was charged.
6. RA numbers come with a 30-day expiration date. If the product isn't returned within 30 days of receiving the RA number, it cannot be returned.
7. Credit will not be issued for products that are returned without a valid RA number.
8. Invalid returns can be shipped back to the buyer at the buyer's own expense.
